Head Payment Ops

Occupations

Banking-Corporate: Cash Management, Credit Cared Sales, Commercial Branch Banking, Corporate Credit, Corporate Banking Relationship, corporate Salary Sales, Credit Risk, Retail Liablities, Trade Finance, Investment banking, Commercial Banking Operations, Channel Sales
Business-Strategic Management: Business Analysis-Research, Business Unit Management, Franchise-Business Ownership, General-Other: Business-Strategic Management, Hospital-Clinic Administration, Hotel-Lodging Management, Managerial Consulting, Mergers and Acquisitions, President-Top Executive, Public Health Administration, Restaurant Management, School-College Administration, Store-Branch Management, Strategic Planning-Intelligence, Town-City Planning

Job Description

Head – Payment Operations

Overall P & L Responsibility

1. Evolving AOP as per the strategy and implementing the same
2. Managing big and key relationships

Business Development

1. Identify opportunities and involve platform, tech and Ops team for translating plans into action
2. Manage Master Merchants and Key relationships for top-line and bottom-line growth
3. Relationship building and  New merchant / biller addition
4. Queries related to new payee id creation and testing
5. Hand-holding in technical integration and Payee id creation process
6. Modifications to agreements for new merchants
7. Follow up with platform team for Crs
8. Sub-merchants' due diligence and KYC process

Product and Process Management
 

1. Identify areas of process improvements including those on the site as well as back-end
2. Co-ordinate with Ops, platform, tech teams for process modifications
3. Raise BRS / CR for new processes / modifications
4. Records maintenance and management (Storing and keeping track of agreements)
5. Recovery MIS and reconciliation (currently with us, to be given to Ops)

Customer Service

1. Handling customer escalations
2. Co-ordinate and follow up with Ops, merchants / master merchants / billers for query resolution
3. Approvals from content studio and co-ordinate with platform / customer service in case of Customer communication for any change in biller process / status, etc.

 

Job Requirements